Resident Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: We do not hold places for prospective residents, we abide by a first come first served model.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: No, Security Deposits are strictly to cover damages done to the unit and will be returned within 45 days after move out, minus any charges from damage of the unit.
  • Q: How old do you have to be to apply?

    A: Maryland law states anyone 18 and over is able to apply for a home.
  • Q: Is the deposit refundable?

    A: All security deposits are refundable unless damages to the unit occur at the expense of the resident and or residents pet/family/friend etc. Other circumstances may also play a part in security deposit withhold (eviction, criminal activity etc).
  • Q: Who needs a cosigner?

    A: Prospective residents whose credit does not past our 12 point screening process.
  • Q: You have a property I want to rent. How do I apply?

    A: You can apply by going on the “Homes for Rent” page located at the top, or at the bottom level of the “Homepage”, or you can always call us and we will be happy to assist you.
  • Q: How do I pay rent?

    A: All rent payments are made through the resident portal which can be located under the residents page. Our ACH payment processing system will be the only method of rent payment.
  • Q: I want to get a pet. What do I do?

    A: Depending on the property, pets are mostly allowed pending the pet screening process.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: You and your roommate must both sign a “Lease Assignment Request” and follow the lease assignment process.
    (*Note there will be a lease assignment fee due if approved)
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Please state in writing that you would like to move at the end of your lease at least 90 days prior to lease end date. If no written statement or communication has not been made on resident behalf, lease will be automatically switched to month-to-month and resident will be responsible for all liable charges.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: The landlord will pay for most repairs (Please see lease for specific repair/maintenance responsibilities). Unless repairs/maintenance are caused by the resident and or resident negligence, residents pet/family/friend etc., then the resident will be responsible for all repair/maintenance cost.
  • Q: What are acceptable payment methods?

    A: We do all payments online through our ACH payment processing system. Residents can pay with direct deposit, debit card, credit card & checking/savings account
  • Q: Are inspections made regularly?

    A: Our Property Condition Reports are annually. We send out notifications at least 7-days prior to inspections
  • Q: Are pets allowed in the properties? Is there a pet policy and will I need to pay a pet deposit?

    A: Pets within a property is ultimately up to the property owner, if pets are allowed, a deposit of $175 and a monthly fee of $40 a month is required for all pets who past the pet screening
  • Q: Do I require tenant or renter's insurance?

    A: No, all residents are automatically enrolled into our “resident benefit package” which includes renters insurance for all residents up to $100,000.
    (Note* Does not cover resident personal belongings, resident must purchase personal coverage separately)
  • Q: What is a Resident Benefit Package?

    A: We have created an incredibly unique benefit package specifically modified for our residents which includes:
    • Tenant Renters Insurance (up to $100,000 in coverage non-personal)
    • ACH Online Surcharge Fees
    • Administrative and Processing
    • 24/7 Emergency Maintenance with live/chat/text
    • Security Deposit Guarantee
    • Bluetooth Lock (Optional)
    • Randomize Holiday Gift Cards (on us)
  • Q: What is a Security Deposit Guarantee?

    A: On some occasions, a property owner may be reluctant to returning a resident’s security deposit for a variety of reasons (e.g. sell of property, foreclosure, legal issues, incarceration, etc.). As a company who puts our resident first, we will personally see that your security deposit is returned, even if it comes out of our pocket.
  • Q: What happens when there is a maintenance problem in the property?

    A: We provide our residents with 24-7 live chat/text maintenance and emergency repair line. When any issues occur, simply log into your maintenance portal and either call/text our 24-7 live maintenance with the problem.
  • Q: What are the policies about listing extra rooms on Airbnb?

    A: There is ABSOLUTELY no subletting within any of properties.
  • Q: When is rent due and is there a grace period for rent payment?

    A: Rent is due on the 1st of each month; we give our residents a 4-day grace period up to 12pm on the 5th of each month. Anything after the 5th will incur a 5% late fee charge and possible start of eviction filing.